Help Center

FAQ's

You can cancel your order within 30 minutes. Please cancel your order by clicking 'cancel' on your order confirmation email. Alternatively, please let us know within 30 minutes of placing your order.

Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.

How can I contact you?If you missed the deadline but your order has not been shipped yet, please contact us through our Help Center Contact Form to ensure your query is prioritised and handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

I WANT TO CHANGE TO A DIFFERENT SIZE / COLOR / DIFFERENT PRODUCT

You can change your order within 30 minutes of placing your order. Please cancel your order by clicking 'cancel' on your order confirmation email and order again.Alternatively, let us know about your order change within 30 minutes of placing your order.

However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly as 1 hour. Please note that we cannot cancel your order if you placed it more than 1 hour ago as your order would have already been processed by our 3rd party agent. You will have to return your parcel for a refund.

 

 

I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?

If for whatever reason you have accidentally entered the wrong shipping address, please cancel your order by going on your confirmation email and clicking 'cancel' and order again. You can cancel within 30 minutes.

Alternatively, please contact us within 30 minutes to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed at the wrong address. 

How can I contact you?Please tell us as soon as possible within 30 minutes. Please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department! Our team will prioritise your ticket. Please do not email us again or your ticket will be pushed back. Instead, please DM us if you do not get a reply in 10 hours.

Via email: In order to help us prioritise your ticket, please make the email subject line: URGENT ORDER CHANGE [#INSERT ORDER YOUR NUMBER]  

Our team will prioritise your ticket. Please do not email us again or your ticket will be pushed back. Instead, please DM us if you do not get a reply in 10 hours.

You cannot change your address or any order details once it’s shipped.

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

 

You might have accidentally entered a typo in your email or used an invalid email. Please email us your Full name, Post code and another email so we can find your order and re-send you your confirmation.

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

If your tracking has not updated for more than 4 days, please contact us

Please check the delivery timetable first to see if your order is within the delivery timeframe. If it has passed the maximum timeframe, please contact us

Please contact us for a replacement for the missing item.

Please let us know your order number, the missing item, and please also attach photographic evidence of the packaging so that we can determine if contents have been stolen by a 3rd party or if we had missed an item from your order. We will also check the weight of the parcel against the weight of the items. We will usually replace your item unless we find that it is our mistake then you have the option to be refunded the item instead.

How can I contact you?If you wish to get in contact with us regarding a missing item, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

If your item is damaged upon arrival, please contact us immediately to get a replacement. Please try to contact us within 2 days of receiving the parcel.

We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please contact us with your order number, the faulty item, photo evidence.

If you are contacting about a damaged item within the 30 day time frame or after 30 days please see the Replacement/Repair Policy article.

 

Contact us about a damaged / faulty item

If you wish to geSavet in contact with us regarding a faulty item, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response. 

Your order will be dispatched in 1-3 working days, not including the weekends and bank holidays. We will update your tracking once it has been shipped. Please note that this may go up to 5 days during peak periods.

 If your order has not been dispatched within 4-5 working days, please contact us immediately as we may need more information from you but weren't able to reach you.

 

How can I contact you?If you wish to get in contact with us regarding an unfulfilled order, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

 

There are a few reasons why this might happen. Please check with your local courier before contacting us.

If you received an automated 'delivered' email notification from us. Please firstly check the tracking on the courier's website. It might be that your parcel has not been delivered yet but in fact, has just reached your local customs but the system has notified you incorrectly.

Sometimes, the 3rd party tracking website we use 17track.net does not show the full information, so you must check the actual courier's tracking website first. There might have actually been a missed delivery and they will reattempt to deliver your parcel or your parcel is in the post office ready for collection. 

If you find that on the courier's tracking website it still says it has been delivered then please check with your neighbours, concierge or if it is a work address, check with your colleagues or reception. 

To find the courier's tracking website, please go here: https://eu.objktsjewelry.com/apps/help-center#hc-list-of-couriers-by-country-which-courier-is-shipping-my-parcel

Please wait 1-2 working days before you contact us as we find that for a lot of our customers, their parcel will turn up after 1-2 working days. After this time, please get a letter of non-receipt from your courier or send us proof that you have messaged the courier already (screenshot conversation) and let us know if your parcel is lost so that we can resend your items immediately. If you are unable to provide proof, then unfortunately in this instance, we do not offer a refund.

In the event that the parcel has not been collected and you find that it has been returned to sender, please contact us immediately so that we can resend it. Unfortunately, we have no way of knowing when a parcel is being returned to our third-party distributor and it is your responsibility to keep track of your parcel and contact the courier if you have missed your parcel. 

 

How can I contact you?If you wish to get in contact with us regarding this, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

We use DHL as our main courier. Please note that for international customers outside of Germany, DHL will hand over the parcel to your local courier at the destination country for final delivery.

It is worth noting, express or standard shipping will not be refunded if the parcel has been returned to the sender. This usually happens if you provide an inefficient or wrong address or you were not available and the driver has tried to contact you. As soon as the parcel has left our warehouse, it is the responsibility of the customer & courier to ensure good communication & the safe arrival of your parcel. If you would like us to send it again, you will have to pay the express shipping fee again. We will send you an invoice for the shipping fee.If you were qualified for free shipping, you will need to pay the shipping fee (£4.95) for the resend.In the event that your parcel is not delivered and you are eligible for a refund and do not want the items resent, you WILL NOT be refunded for the express shipping costs, however, just the value of the products minus a £2.00 restock fee.If you were qualified for free standard or express shipping, we will deduct the shipping cost from your refund and charge a £2.00 restock fee.Please always double-check your delivery address details (please include your door number!) before purchasing if you choose express shipping and check your email regularly for tracking updates. The courier may also contact you via phone.OBJKTS Jewelry takes no responsibility if standard or express parcels are not delivered.

Exchanges are temporarily unavailable for EU customers. Only returns are available right now. Please contact us for a return. Please place a new order with your desired size and color on our website. Once we receive your return, we will refund your order once they've been inspected by the warehouse.

Returns policy

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in their original packaging with their labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

*Can I return a promotional bundle / promotion?

You can return a promotional bundle or promotion most of the time. Please read this article for more information https://eu.objktsjewelry.com/apps/help-center#hc-promotions-bundle-policy-can-i-refund-bundles

 

Posting your return or exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

If you are an international customer, please mark the customs form and parcel as 'returned goods' otherwise we are unable to accept the parcel. 

Parcels will be processed 1-5 working days of receiving the return/exchange. Please contact us if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

 

Contact us about a refund

If you wish to get in contact with us regarding a refund or a return, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

Fashion jewellery Wear and Tear

Here at OBJKTS JEWELRY we take our products very seriously. We test all our items to ensure that our materials ensure longevity. That being said, all plated jewellery including plated sterling silver will tarnish overtime. To extend the life of the jewellery, you should give them occasional breaks and keep them away from any moisture; this includes sweat, lotion, sunblock and perfumes. Please do not wear your jewellery in the shower or when washing your hands. It is very important to keep your jewellery away from chemicals / hand creams. Place them in the OBJKTS JEWELRY dustbag to prevent oxidisation. All fashion jewellery will experience normal wear and tear over time. Before purchasing, please read Jewellery Care for more information.  If you have any questions regarding any of our materials please contact us before purchasing and we would love to help. 


Jewellery care for delicate item - Linea (2mm) bracelet / choker / anklet

This item is delicate if mistreated as with all small tennis bracelets. Please do not twist it and do not use a twist motion when you opening or closing the clasp or the links may snap. If you twist it, this will be the reason why it snaps.

Please put the tennis bracelet on last when getting ready and take it off first to avoid the prongs of the bracelet from getting caught. The prongs will loosen if it gets caught on clothing. If a prong gets too loose, the stone might fall out as the stone is handset into the prongs without glue.

 

Replacement / Repairs Policy

Maximum 1 repair/replacement per order.

  • My ring has tarnished, I need a replating

You can get a free replacement within the timeframe of product type. The customer pays the Repairs & Replacement Fee if the timeframe exceeds the dates stated below.

Copper/Brass - Free replacement within 60 days of receiving your order.
*We are unable to offer a free replacement if you experience oxidisation (greening) with our copper-based rings.

925 Sterling Silver/Stainless Steel -Free replacement within 6 months of receiving your order.

Jewellery with retail price of £70.00+ -Free replacement or repair within 2 years of receiving your order.

 
  • Damaged Items (e.g. Stones have fallen off)

You can get a free replacement within the timeframe of product type. The customer pays Repairs & Replacement Fee if the time frame exceeds the dates stated below.

Copper/BrassFree replacement within 60 days of receiving your order* 

925 Sterling Silver/Stainless Steel -Free replacement within 60 days of receiving your order

HighCarbon Range - Free repair within 60 days of receiving your order* 

Before 60 days of receiving the item, damages are classed as a manufacturing defect. After 60 days, loss of missing stones and broken jewellery are classed as fair wear and tear and accidental damage respectively and we are unable to offer a free replacement as they could have been caused by factors beyond our control (e.g. dropping your rings). You will have to pay the £8.50 replacement fee.

Please note that jewellery is delicate in nature (especially pave and prong settings as they are set by hand without glue, similar to fine jewelry). If items are dropped, these items will likely damage due to their fine construction (this is true for fashion and fine jewellery as well). Any accidental damage will not be covered and customers will have to pay the Repairs & Replacement fee after the timeframe. 

If your item has been damaged outside of the window stated above, please purchase a repair/re-plating fee of £8.50 which covers your repair or replating and replacement, labour and shipping one way. Please note that our products are all handmade thus the £8.50 also covers the labour fee.

Please contact us to purchase a Replacement/Repair.



Please contact us and let us know the item that needs repairing and we will be in touch with what to do next.


*Exclusions: The Cuban Bracelet and Cuban Choker are excluded from this as stated on the product page. This piece is hand-set and consists of over 400 and 650 stones respectively. Due to the nature of this product, it is not recommended for everyday wear. We are unable to offer a refund if a stone falls off due to customers negligence as this is a handmade piece. Do not wear it in water. Please inspect it upon arrival immediately and contact us if you find that it is damaged. Please put jewellery on last to ensure that the jewellery does not tug on your garments.

   

IMPORTANT: If you have highly sensitive, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase brass-based fashion jewellery and we take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. The metal composition will be stated on the product page, please read it carefully before purchasing.

We are unable to offer a free replacement or a refund if you experience skin oxidisation with our copper-based jewellery since each individuals skin type are all different. Please note that skin oxidisation is also harmless.

Oxidisation (greening) of our brass-based fashion jewellery is not covered in our replacement/repairs policy as this is not due to a fault in our products but rather depends on each individuals skin type.

If your hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewellery). This is common with even the finest jewellery. If this is the case for you, you may wish to go for our Sterling Silver jewellery instead or Solid Gold jewellery. Alternatively, you can prevent oxidisation by adding a layer of clear nail varnish or polymer coating inside the ring.

Yes, you can return the entire bundle for a full refund.

However please note that you cannot return part of the bundle for a proportional refund. You can, however, exchange an item for another item featured in the bundle that you purchased. 


I prefer a partial refund

If you understand that you cannot get a proportional refund and you still want to return part of the bundle, we will charge you the RRP minus 15% and we will refund you the difference between that and the amount you paid.

For example, if you bought a 2 for £35 bundle - X cost £25 and Y cost £28 RRP. You return Y and keep X. We will charge you £25-15% = £21.25. The refund amount will be £35-£21.25 = £13.75. 

If you bought a 3 for £50 bundle - X cost £25, Y cost £26, Z cost £30 RRP. You decide to return Z and keep X and Y. We will charge you (£25+£26)-15%=£43.35. The refund amount will be £50-£43.35 = £6.65.


Why 15%? We want our customers to take advantage of our discounts and 15% off is a discount you can find on our website! If you have a better discount code to hand, we can match that discount.

 

My bundle contains a pair of earrings

Earrings are non-refundable, therefore the bundle is non-refundable. 

We can however offer a partial refund of RRP minus 15% of the other non-earring item(s) in the bundle that you wish to return. If you return the earrings, we will send it back to the original address and you will not get a refund.

If the earring is damaged upon arrival, we are able to refund you.

Please read the bundle policy carefully before purchasing or returning a bundle.

 

How can I contact you?

If you wish to get in contact with us regarding the promotion policy, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

 

Yes, you can return a BOGO promotion for a refund. If you decide to return any of the items in the BOGO (Buy X Get X Free) offer, you must also return the free item. We do not do proportional refunds.

If you partially return a BOGO item, you will be charged the RRP minus 15% of the item you keep. 

For example, if you bought a BOGO promotion - X cost £25 and Y cost £25 RRP. You return X and keep Y. We will charge you £25-15% = £21.25. The refund amount will be £3.75.


Why 15%? We want our customers to take advantage of our discounts and 15% off is a discount you can find on our website! If you have a better discount code to hand, we can match that discount.

 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

 

There are several ways to measure your ring size. We recommend printing our ring sizer here

The printable ring sizer guide has two methods and gives the most accurate reading. The first method in the printable guide requires an existing ring. The second method requires a pair of scissors.

 

If you don't have a printer:

 

If you have an existing ring you can measure the inner diameter if your ring. Please measure the diameter in the center of your ring (one side to the other side).

Use this chart to compare your diameter against U.S. sizing: https://eu.objktsjewelry.com/pages/ring-size-chart

 

If you do not have an existing ring You can A) Use the string method or B) If you can wait a day or two, you can purchase a cheap ring sizer from Amazon or Ebay! It’s more accurate so it's worth the wait.

 

The string method:

 Please note that this is the least accurate method. We recommend the other methods above.

  1. Get a piece of string or cut up a thin piece of paper and wrap it around your finger firmly. (make sure the paper/string sits very firm on your finger, how you would want the ring to fit; that means it should not be loose and not extremely tight)
  2. Mark the string or piece of paper to get the circumference  (in mm)
  3. Lay the string or paper down against a ruler to measure the circumference (in mm/cm)
  4. Please use the table above to measure your circumference (in mm) against the US sizing column (We use standard US sizing)
  5. Please choose the ring size that is closest to your circumference if you are in-between sizes.
 

Tips:

 

Average ring size for women is US 6-7.

Please measure your fingers when they are warm as cold fingers will measure smaller. 

If you are unsure, we advise you to purchase a ring sizer to measure your finger before making an order.

Our ring model wears a size 6 and her index circumference is 52mm 

Please check here for a list of EU destinations we send to: https://eu.objktsjewelry.com/pages/delivery-timetable

 

How can I contact you?If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

You will be able to enter your discount code after you click 'Checkout'. 

On mobile:

- Click 'Show Order Summary' and enter the discount code in the box and click on the arrow button to apply.

 

On desktop:

You can enter your discount code on the right side of the checkout page. Enter the discount code in the box and click 'Apply'.

 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

There are no customs fee. VAT is included in the RRP.

This entirely depends on each individual and it also depends on what material the rings are. Please read our Metal Sensitivity Guide to find out why your fingers could turn green and what you can do to prevent it. 

If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase fashion jewellery and we take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.  

All gold plated rings will have traces of copper as this contributes to the colour (Yellow Gold and Rose Gold). Some of our fashion jewellery are brass based. If you have had greening before with brass based jewellery then we highly suggest you purchase 925 Sterling Silver instead of brass-based. We have many 925 Sterling Silver items on our website. The metal composition will be stated on the product page, please read it carefully before purchasing.

If you decide you want to purchase the brass version and if your hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewellery so you must let your skin dry before putting on any jewellery). This is common with even high-end jewellery. If this is the case for you, you may wish to go for our 925 Sterling Silver jewellery instead or Solid Gold jewellery. Alternatively, you can prevent oxidisation by adding a layer of clear nail varnish or polymer coating inside the ring. Please read our Metal Sensitivity Guide for more information. 

We are unable to refund you if your skin turns green as this entirely depends on the individual. 

 If you have any questions regarding any of our materials please contact us before purchasing and we would love to help. 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

We ship using DHL. Premium shipping is €5 to Germany and €8 to the rest of the EU. We have a reduced rate of €2 (Germany) and €4 (rest of EU) for orders over €65. Shipping is free for orders over €95. Shipping takes on average 1-4 days depending on your country.

Please note that if you are outside of Germany then DHL will handover to your local courier for final delivery.

This might be a technical bug. If it is still in stock on our website, please remove everything in your cart and try again, please only add the bundle this time (do not include any non-bundle items) and go through straight to checkout. 

If it does not work, please email us.

How can I contact you?

If you wish to get in contact with us regarding a technical problem, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

We're obsessed with making our products affordable which means our shipping speed can be a little slow sometimes. We design our jewellery in our London HQ and we produce and ship most of our parcels straight from our factory in Asia Pacific! 

We have a warehouse in London which we handle domestic UK express shipments, exchanges and returns. 

We have a 3PL warehouse in Germany that handles all orders to countries in the EU.


You see our amazing Aura ring, did you know that this quality and craftmanship usually would retail around £150+? We are able to sell it for £55 because we sell directly from our factory and cut out the costly middlemen. You won't be able to find this ring of this quality anywhere else for this price. 

If you can't wait that long we would advise you to choose Express Shipping, that way you can have our affordable items faster (and the total price will still cheaper than the traditional retail mark-up!).

We know you will love our jewellery and are certain you cannot get a better deal for the price and quality. 

     

If it appears that the money has already been taken from your account but you did not get an order confirmation or the order didn't go through then don't worry, you haven't actually been billed (even though it looks like money has been taken out). You may be experiencing a 'shadow' of your transaction, or 'amount pending'.

In these cases, your bank or card issuer has allocated funds from your account to pay for your order with us, but when the transaction fails we do not receive the money.

Since the transaction failed, this amount will not be taken from your account and will be reversed by your bank or card issuer. The transaction will reverse in 1-5 working days. You should see on your bank statement that these amounts are pending and subject to approval and may not be charged.

 

This situation only comes into play due to AVS (Address Verification System) or CVV (3 digits on back of card) security checks to help protect against fraudulent transactions. Most likely, the postcode / zip code you entered did not match the bank card details that were used to make the transaction. This process protects both us and the customer from fraud. 

Unfortunately, we do not have the authority to cancel this pending amount and so we recommend contacting your card issuer directly if you have any further queries or want reassurance.

In short:

The pending transaction you're seeing is only an authorisation, and will automatically reverse shortly.

To prevent this from happening again, please make sure you enter the correct postcode / zip code as your bank card or use another payment method (such as Paypal). 

We accept Mastercard, Maestro, Visa and Amex. 

When entering your card details, please also remember to select the correct payment type. For example, make sure you select Visa if your card is a Visa. 

If your payment is not working it is usually because your billing address does not match the address your bank has on file. Please try again or try with another card. 

Please also try using Paypal if these steps above do not work.

If you are paying by Klarna Paments and Klarna is not working, please try using Buy Now Pay Later instead of Pay in 3. If it is still not working, please contact Klarna first before contacting us.

If you still need help, please contact us! 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

Once a promotion has finished unfortunately we are unable to give this offer to someone requesting after the cut-off date. We would love to give people amazing offers constantly however in fairness to the people who did purchase within the allotted times we keep strict to our cut-off dates.

If you didn't read the promotional terms correctly and ultimately didn't cash in on the offer due to missing criteria, we must add that we cannot take responsibility for this. Customers should ensure they fully understand the offer before purchasing to ensure they make the correct purchase.

If you are unsure of how to redeem specific offers then please contact us and we would love to help you out! We try to make all our offers details and instructions as clear as possible.

 

What is cubic zirconia?

Cubic Zirconia (CZ) is the ultimate diamond alternative with many of the same qualities. CZ mimics a diamond however is beautiful in its own right, producing more flashes of color & shine (known as fire) than a diamond.

CZ is in fact heavier than a diamond of the same size and due to its incredible visual similarities is often misrepresented as a pure diamond.


How sparkly is your crystal / cubic zirconia jewellery?

For our standard range, we use AAA cubic zirconia which is great for fashion jewellery and have a lot of luster and shine. 

For our big stone / crushed ice range and HighCarbon rings (starting from £40), we use AAAAA cubic zirconia, which is considered the very best. Our AAAAA CZ are hand-cut by our artisans and has the luminosity of real diamonds! 

Did you know that the Aura Ring (RRP: £55) is hand-cut with a cutting disk? Every facet is done manually! This beautiful ring with the same materials would normally retail for £100-£200. We are able to give you this price because we built a direct relationship with our stone artisans and we ship most of our jewellery directly from our factory.


Does CZ shine in the dark?

No, there needs to be a light source for CZ to shine, just like real diamonds need a light source for it to shine. Depending on the cut, they will shine in low light (such as the brilliant round cut).

Tip: When you receive your jewellery, turn on your lights, go outside if it is bright or shine your phone torch on it to see how amazingly sparkly they are! 

   

Here at OBJKTS JEWELRY, we source quality metals and use high-quality plating. With that said, fashion jewellery (including plated, 925 Sterling Silver and expensive jewellery brands) can experience normal wear and tear like this over time. To extend the life of your jewellery, please give them occasional breaks and follow these tips to maintain the quality and prevent early tarnish:

Keep them in your OBJKTS JEWELRY dust bag when not in use

Avoid sweat

Do not sleep in your jewellery

Avoid chemicals (especially hand cream)

Avoid bathing, showering or washing your hands with jewellery on

Wait for hand/face cream to dry before putting on any jewellery 

Apply a layer of polymer coating/clear nail varnish on the inside of your rings if you sweat a lot

Wipe with soft cloth

 

Jewellery care for delicate items - Linea (2mm) bracelet / choker / anklet

This item is delicate if mistreated as with all small tennis bracelets. Please do not twist it and do not use a twist motion when you opening or closing the clasp or the links may snap. If you twist it, this will be the reason why it snaps.

Please put the tennis bracelet on last when getting ready and take it off first to avoid the prongs of the bracelet from getting caught. The prongs will loosen if it gets caught on clothing. If a prong gets too loose, the stone might fall out as the stone is hand-set into the prongs without glue.

 

How to avoid the Green Finger

IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the colouring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidisation (slight greening) usually with brass based jewellery. The other main cause of oxidisation is chemicals found in hand creams. This is in fact a common trait in even the finest of jewellery, however, if you wish to get more information on our plating and how to prevent any oxidisation, we advise you to read our Green Finger Guide to understand why a person's finger might turn green and how to prevent it.

If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction. 

Those that are sensitive to metals should not purchase copper/brass based jewellery and instead opt for our Stainless Steel jewellery or Solid Gold jewellery.

Our 925 Sterling Silver Jewellery (all 925 Sterling Silver contains 92.5% sterling silver and 6.5% copper) which may be a better option for you if have had green tainting before.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. 

Alternatively, you contact us and we’ll be happy to help.

 

How to look after pearls

Pearls are natural and very delicate in nature. You have to look after your pearl jewellery properly. Pearls can be easily peeled and it is natural to have some peeling in the jewellery.

- Store in the OBJKTS JEWELRY pouch when not in use. Never store them with other jewellery or it will peel easily and do not leave it on rough surfaces.
- Pearls require moisture, so don’t put them in an airtight container. Wear them often as they need natural oil to prevent them from drying out. However, never wear them during excercise as large amount of sweat is too acidic for your pearls
- Don’t wear pearls in water
- Don’t use chemicals on or around your pearls including creams, perfume, vinegar, chlorine, cosmetics and hair spray. Chemicals can damage the pearl fast.
- Wipe with cloth after wearing

 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

Pearls are natural and very delicate in nature so you really have to look after your pearl jewellery.
Pearls can be easily peeled and this is natural to have some peeling in the jewellery.
- Store in a pouch when not in use. Never store them with other jewellery or it will peel easily and do not leave it on rough surfaces.
- Pearls require moisture, so don’t put it in an airtight container. Wear them often as they need natural oil to prevent them from drying out. However, never wear them during exercise as large amount of sweat is too acidic for your pearls
- Don’t wear pearls in water
- Don’t use chemicals on or around your pearls including creams, perfume, vinegar, chlorine, cosmetics and hair spray. Chemicals can damage the pearl fast.
- Wipe with cloth after wearing

 

How can I contact you?

If you wish to get in contact with us, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

How to unclasp: The ball is thick - please pull both ends of the bracelet inwards gently so that the ball will have a wider gap to unclasp easily. Unclasp both loops. Push the button to unlock and pull apart.

To secure: Push both ends of the bracelet in a bit so that the ball has more room to fit through the fastening. Clasp both loops to lock. 

 

If the fastening is loose: Over time, the fastening might loosen with usage. To tighten the fastening again, grab a black bobby pin (make sure its not sharp or it will scratch) or you can simply use your fingers; hold the loop vertically and pinch together to make the gap of the loop smaller. 

Freebie items need to be added to your cart before checkout. OBJKTS JEWELRY takes no responsibility if a customer fails to add in the free gift when placing their orders. Our warehouse prepares and ships out your order solely based on the items that are listed on your order confirmation email.

 

Should any customers find that freebie items can not be added to their checkout carts due to technical issues on our website, please contact our customer service representatives immediately (within 2 hours of you placing your order) with a screenshot of the issue related and your order confirmation email. We will inform our warehouse to put your order on hold and send it out once the freebie item is included. OBJKTS JEWELRY is not responsible if the shipment may be delayed due to this cause.

 

Under the circumstances that you have reported the technical issues to our customer service team within the agreed time frame however your order has already been shipped out without the freebie items that you are qualified to, kindly contact our customer service representative again and we will try our best to assist you.

 

Should you wish to have your freebie items sent out separately, we will charge you a standard shipping fee of £4.95 per freebie item.

 

Only one freebie allowed per order. Minimum order amount is required for you to be qualified for our freebie promotion. Should you purchase the freebie or more than one freebie without meeting the offer criteria, we reserve the right to cancel your order. In the event that you have purchased more than one freebie per order, OBJKTS JEWELRY will pick one freebie at random and cancel the other freebies in your order.

 

All freebies during the promotional period are subject to product availability. Limited amount of freebies is available during the promotion period or until sold out.  We will make every effort to inform you as soon as possible if the freebie of your choice is not available and offer an alternative choice. OBJKTS JEWELRY reserves the right to replace the freebie with another freebie if there is no stock left of the freebie you have chosen 

 

Our return policy does not apply to freebie items. No exchanges or return will be offered. You must also return the freebie you received if you are returning any items on your order.

 

OBJKTS JEWELRY reserves the right of final explanation/ reserves the right to stop the freebie promotion at any point without prior notice.

Announcements

First and foremost we'd like to say a huge thank you to everyone who has supported us over the last few years. We couldn't have done it without you, we love you all!

So what will change & when?

Our brand will be changing on February 28th We’re still offering the exact same products our customers have come to love, but with a little branding facelift!

Here’s a few of the key changes you’ll notice:

We’ve got a new name! 

Formerly Objekts. We’ll now go by OBJKTS JEWELRY.

It’s a slight twist on our original name however we decided to set our intentions & commit our brand to the jewelry market. We love jewelry so much and are so dedicated to offering the highest quality possible, at a price point that everyone can enjoy. Emails will come from a new address! Don’t fret, you’ll still be the first to receive our sale announcements and amazing deals. They’ll just be coming from a different name, so bare this in mind when checking your emails!

Updated website

The website! We’ve updated our website to give our customers a more fluid and enjoyable shopping experience. The new domain will be objktsjewelry.com The packaging We’ve paid special attention to our packaging and the experience of gifting and receiving jewelry. We think it should be a special moment for all and we hope our new packaging does just that! All whilst being 100% committed to our eco friendly mission.

What about my order?

No stress! Any orders placed right up until our change date will be processed as normal. You can still return and exchange your item even with old branding and this will not affect your consumer rights!

I have a question!

If you have any questions regarding what may happen after the change in branding, please do not hesitate to shoot us an Instagram DM or email!

Due to fluctuation in the cost of raw materials such as Platinum, Gold and Rhodium, prices of our products are often subject to change and review. We always aim to offer the most competitive price available however sometimes forced price increases may occur.

The price of most items in our permanent collection has not increased since their first launch back in 2019-2020. We have absorbed the extreme price increase of raw materials for almost 2 years (2020 to 2022) without passing it on to the customers. However, with the cost of raw materials and inflation rising, unfortunately, we have no choice but to adjust for these uncontrollable costs which we kept the same since as far back as 2019/2020.

We are only changing the prices of certain items launched in 2019/2020. The prices of the following items will increase effective 26th February 2022:

 

3 Layer Ring - €36

Lumen Ring - Sterling Silver - €50

Petite Brilliant Round Band - €43

Ignis Ring - €38

Halo Ring - €48

Chain Link Ring - €43

Petite X Ring - €48

Pear Eternity Band - €50

Pera Ring - €54

Valor Ring - €48

Signum Cross Ring - €36

Oval-Cut Band (small) - €48

Emerald x Pear Ring- €46

Aura Ring (White stone) - €72

Lumen Hoop Earrings - €42

Linea Tennis Bracelet (2mm) - €35

Linea Tennis Bracelet (4mm) - €36

Claw Ring - €41

If you are impatient in nature, we would advise waiting for the global situation to improve before purchasing as we expect high delays in shipment and response time.


In light of the current COVID-19 situation developing across the globe, we would like to assure all customers that here at OBJKTS JEWELRY we are working vigilantly to ensure all items are packaged in safe and sterile environments, & that the upmost care is taken to keep both staff and customers safe. 

We have put together a few key points to help answer any questions you may have surrounding the current situation.

 

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

Delivery times may increase slightly depending on your local country's virus update. Please check with your local delivery courier for more information.

Last-mile deliveries are suspended in some postal areas and countries, please check with your local courier or local government before ordering as your parcel may be severely delayed if your postal area is affected.
As this is completely out of our control there is little we can do and we cannot be held responsible for these courier delays. However, we would always advise contacting your local courier for regular updates.

If you have had a parcel being held up, please be assured that our tracking will keep an eye on movements and although it may take a little longer, your parcel will still arrive! 

We expect an increase of around 10 days (country dependant) arrival time. For suspended countries and areas, your parcel may be held at your local depot for longer. Please take this into account when purchasing any items from our store.

 

WILL MY TRACKING STILL WORK?

There are reduced flights operating worldwide so tracking may also take longer to update. Please allow 5-10 days extra for delivery for Standard and up to 5 days extra for Express shipping.

 

WILL YOU KEEP ME UPDATED?

We will continue to monitor changes and make appropriate decisions accordingly.
If you have any questions in the meantime please contact our customer service team for more information. Stay safe, and take care of each other!

We will get through this together! Love the OBJEKTS TEAM