How much is delivery?
Germany: DHL Premium - €5.00
€2.00 - spend over €65
FREE - spend over €95
International (Rest of EU): Europe DHL Premium* - €8.00
€4.00 - spend over €65
FREE - spend over €95
*DHL will handover the parcel to a local courier at the destination country for final delivery.
How long is delivery?
Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-3 business days (not including weekends).We ship out as fast as 2 hours.
Germany - 1-2 working days
Rest of EU - Please see timetable here
*SHIPPING DELAYS ( From 1st Jan 22): In response to recent COVID-19 updates, processing times are delayed by 1-5 days and Express shipping (FedEx / DHL) cannot guarantee shipping timeframes. If your order has not been shipped for over 5 days, please drop us a email (Please wait 5 days before emailing us).
Can I change or cancel my order?
Our warehouse partners process orders very fast usually within 2 hours, so please make sure your information is correct before you purchase.
You can cancel your order within 1 hour of placing your order. Please cancel your order by clicking on your order confirmation email.
Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.
Do I pay customs fees?
Our warehouse partner is located in Germany. You will not need to pay custom duties for deliveries to the EU. VAT is included at point of sale.
I entered the wrong address in my shipping details, can I change it?
If for whatever reason you have accidentally entered the wrong shipping address, please cancel your order within 1 hour by clicking on your order confirmation email. You will have to re-order with the correct details.
Please contact us immediately if you need further help. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information and cannot cancel anymore please ensure you contact us within 1 hour if you wish to change it.
Returns & Exchanges
We offer a 30-day returns policy. We do not currently accept exchanges. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. If you want an exchange, please return your products and you may reorder again on the website.
We do not refund shipping fees for returns.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.